Warranty

WARRANTY TERMS AND CONDITIONS

Lipault Paris guarantees all its products against manufacturing defects and workmanship for the duration specified in the warranty. If a manufacturing defect which arises cannot be repaired, as determined by Samsonite Aftersales Service Centre, you are entitled to either an exchange or a credit refund.

If you discover a manufacturing defect in your Lipault Paris product, please bring it to the nearest Samsonite Aftersales Service Centre. Click here to locate your nearest centre. The estimated repair lead time is approximately 2 to 6 weeks, depending on the availability of spare parts.

Alternatively, if you choose to send your product directly to Samsonite stores, please be aware that this may result in longer repair lead times

• For warranty service at Samsonite Aftersales Service Centre, please present the completed warranty certificate or the original purchase receipt. The receipt must be from an official Samsonite retail store or an authorized dealer.
• The warranty duration is indicated on the warranty card included with the product and/or in product features section on our website.
• All warranty repairs must be conducted at a Samsonite Aftersales Service Centre. Repairs performed by anyone other than an Authorized Repair Agent will void the warranty.
• If you arrange delivery or transport to or from the Samsonite Aftersales Service Centre, you will be responsible for all associated costs, including packaging, shipping and applicable taxes.
• The Samsonite Aftersales Service Centre will assess whether the issue is covered under warranty. If it is, you will be informed whether the product will be repaired or replaced. If a replacement is necessary and the original product is no longer available, Samsonite will provide a comparable product of equal value to the original price.
• The warranty is limited to the value of the product.
• Manufacturing specifications are subject to change without notice.
• If the product is not covered under warranty, as determined by the Samsonite Aftersales Service Centre, any agreed-upon repairs and associated delivery costs will be the responsibility of the owner.
• Product locks are designed to prevent accidental opening but are not guaranteed to prevent theft, breakage, or unauthorized access by airline or airport personnel, or governmental authorities.
• We recommend inspecting your product immediately if it has been handled by anyone other than yourself. If you find any damage from transit, please file a claim with the responsible insurance provider, airport, or transit company at the place of arrival, ideally before clearing customs.

WHAT IS NOT COVERED UNDER WARRANTY?

• Damage resulting from misuse, unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or other non-functional changes in the appearance of the product (such as colour changes, fabric wear and tear, or the detachment of trademarks).
• Depression or breakage of the outer shell due to impact, as well as the wearing out and breakage of the frame or perimeter of the product, etc.
• Improper handling by carriers (such as airlines), including overloading or rough handling during transport by airlines, third parties, or other travel organizations.
• Cables, adaptors and batteries.
• UV degradation or exposure to extreme temperatures, acids, solvents, or moisture.
• Melted zippers or fabric abrasion.
• Missing parts.
• Incidental and consequential damages.
• To the extent permitted by applicable law, any implied warranties are hereby excluded.

It is important to inspect your luggage after it has been handled by an airline or any transit company. If damage is found, submit a claim with the airline or transit company at the place of arrival, preferably before clearing customs or leaving the premises.

Warranty terms may vary by country, including the exclusion or application of implied warranties, incidental and consequential damages, and repair or replacement policies. Consequently, the limitations or exclusions specified in this warranty may not apply to you.