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Last Updated: JULY 2019
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including
We and our service providers may collect Personal Information in a variety of ways, including:
We and our service providers may use Personal Information:
Your Personal Information may be disclosed:
We also may use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include such authorities outside your country of residence, to cooperate with law enforcement, or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others. We may furthermore use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). We may also use and disclose Personal Information collected through the Services in other ways, with your consent.
“OTHER INFORMATION” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:
If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information, as detailed in this Policy.
We and our service providers may collect Other Information in a variety of ways, including:
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
YOUR CHOICES REGARDING OUR USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from receiving electronic communications from us by (1) FOLLOWING THE UNSUBSCRIBE LINK IN ANY MARKETING COMMUNICATION, (2) LOGGING IN ON OUR WEBSITE AND CHANGING THE SETTINGS IN THE “MY PROFILE” SECTION, OR (3) BY CONTACTING US ATsam.firstname.lastname@example.org Similarly, to stop receiving SMS text messages, you will have to send an email to email@example.com to unsubscribe the SMS contact.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.
If you would like to review, correct, update, suppress/restrict or delete Personal Information that you have previously provided to us, or if you would like to transfer your Personal Information to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us by writing to firstname.lastname@example.org or 6 Temasek Boulevard, #12-01 Suntec Tower 4, Singapore 038986 .
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.
The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 18.
The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.
If you are located in the EEA: Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of protection according to EEA standards (the full list of these countries is available here a hyperlink to EU Commission’s adequacy list online: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.With regard to transfers to other countries, we have put in place measures, such as [standard contractual clauses adopted by the European Commission and binding corporate rules to protect your Personal Information. You may obtain a copy of these measures by contacting European Commission https://ec.europa.eu/info/about-european-commission/contact_en or by following this link: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.
Samsonite Singapore Pte Ltd. 6 Temasek Boulevard, #12-01 Suntec Tower 4, Singapore 038986
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.
LAST REVISED: 16/06/2018
This Cookies Policy (“Policy”) describes the different types of cookies and similar technologies that are used on the site where this policy appears (“Website”). We may change this Policy at any time. Please see the “LAST REVISED” legend at the top of this page to see when this Policy was last revised. Any changes in this Policy will become effective when we make the revised Policy available on or through the Website.
Web Cookies are small pieces of data stored by your browser on your computer or mobile device. They are used to improve the service on the Website. The information stored in the cookies can, for example, be used to manage your shopping cart, to remember your username and preferences you have selected, or to recognize you when you visit the Website again.
Most browsers are set to accept cookies automatically. Nonetheless, if you wish, you can block or delete cookies (for details see section C). However, if you do so, some areas of the Website may no longer function properly.
Cookies may be (i) first party cookies, served directly by us to your device, or (ii) third party cookies, served by a third party on our behalf. Cookies placed by a different party than Samsonite, are called third party cookies. These cookies may “follow” you through various websites and for a longer period of time. The third parties placing these cookies may be suppliers who partner with us to deliver our Website, companies that participate with us in affiliate marketing programs and other third parties. For example, social media cookies (such as YouTube, Facebook or Twitter cookies) that collect information about social media usage. We use social media cookies to integrate social media sharing tools into our Website and to measure the effectiveness of these sharing tools. We use third party cookies to help us analyze our websites and their use, and to enable tailored advertising.
a) Essential Cookies - Essential cookies enable you to navigate the Website and to use its services and features. Without these absolute necessary cookies, the Website will not perform as smoothly for you as we would like it to and we may not be able to provide the website or certain services or features.
Some examples of essential cookies:
b) Preference Cookies - Preference cookies collect information about your choices and preferences, and
allow us to remember language or other local settings and customize the Website accordingly. These
cookies allow us to provide a more personalized experience.
Examples of Preference Cookies we use:
We use Google Maps on our “Stockist locator” page and “Repair center” page to provide detailed information on how to locate our stockists and repair centres:
c) Analytics Cookies – Analytics cookies collect information about your use of the Website and enable us to improve the way it works. Analytics cookies such as used by Hotjar show us which are the most frequently visited pages on the Website, help us record any difficulties you have with the Website, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Website, rather than the usage of a single person. We use the information in aggregate form to analyse Website traffic and perform statistical analyses of the collective characteristics and behaviour of our visitors by measuring demographics and interests regarding specific areas of the Website, but we do not examine this information for individually identifying information.
Examples of Analytics Cookies:
Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code.
Hotjar honors the Do Not Track (DNT) header, and provides an additional layer of privacy through its opt-out option, which sets a third-party cookie that specifically tells the Hotjar script not to track a visitor once they have opted out. To learn more about viewing the data collected by Hotjar's users, visit the Visitor Lookup article on https://www.hotjar.com.
d) Targeting and advertising Cookies or similar technologies - These are mainly used to deliver adverts more relevant to your personal interests. This is called “retargeting”. This means cookies, pixels or plugins that are usually placed by carefully selected advertising networks (e.g., banner advertising) based on your browsing behavior on the Website may be offered to you when you visit other websites participating in the advertising network.
Examples of Targeting and advertising cookies and similar technologies:
a) Adobe Flash:
The Website may offer video content that can only be viewed using Adobe Flash Player. Adobe uses Flash cookies to help improve your experience as a user. Please note that, unlike conventional cookies, Flash cookies can only be deactivated or deleted using the Adobe Flash Player settings, not in the browser settings. Please bear in mind though, that if you disable Flash cookies, you will be unable to access certain types of content on the Website.
b) Pixel tags:
Pixel tags (also known as web beacons and clear GIFs) are used to, among other things, track the actions of users of the Website, measure the success of our marketing campaigns, and compile statistics about usage of the Website and response rates. As mentioned above we use Facebook plugins and the Facebook pixel.
c) Browser or Device information:
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Website you are using. We use this information to ensure that the Website functions properly.
d) Physical Location:
We collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We use your device’s physical location to provide you with personalized location-based services and content. We also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you can allow or deny such uses and sharing of your device’s location, but if you do, we and our marketing partners may not be able to provide you with the applicable personalized services and content.
e) Device Fingerprinting:
To be able to offer you content that we believe may interest you based on your activity on the Website, and for fraud prevention and authentication purposes, we may also use other technologies that are similar to cookies. For example, we may gather device attributes and combine information collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device to us with reasonable certainty. In this context we may collect, use, and combine the following information:
To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers, such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need. The browser settings can be used to, for example, block cookies in general or only those of specific websites. Most browsers also offer the option of only blocking third party cookies. Be aware that blocking or deleting cookies could result in your being unable to access some areas of the Website or may cause some of their features to not function properly.
You can find more information about deleting cookies on the most common browsers
by following the relevant links below:
To opt out of our use of Google Analytics you may wish to consider using the Google Analytics Opt-out Browser Add-on.
Other Data Subject tools include Google’s ads settings, and ads opt-out.
To permanently opt out of Google's DoubleClick cookie, which is Google's main advertising cookie, you can install its DoubleClick opt-out add-on. Once installed, even if you clear all your cookies and restart your browser, it will prevent the DoubleClick cookie from being saved to your browser.
You can also visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer.
You may also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized advertisement. Your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings.Please be aware that opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.
The procedure for deleting or blocking cookies depends on the specific browser that you use. The browser settings can be used to, for example, block cookies in general or only those of specific websites. Most browsers also offer the option of only blocking third party cookies. We should point out, however, that blocking or deleting cookies could result in your being unable to access some areas of the Website or may cause some of their features to not function properly. For more details on cookie settings, please see your browser's help menu.
If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:
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